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Failed self-exclusion, account closed, funds seized, deposit returned. Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus.
After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand.
Player's deposit was returned. Complaints on related Betsson Casino Same management. Black points: 81 for this casino.
The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.
The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account.
The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final.
The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties.
There is no further information about this case. Black points: 64 32 for this casino. The account was closed due to double account accusations and all the funds were seized.
Tom had an open account but didn't play for over a year. But when he started receiving emails with bonuses, that's when he decided to play with one and deposited money.
After he won SEK26,, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions.
The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won't pay him.
Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information.
Disputed amount: 26, kr bonus money. Black points: 48 24 for this casino. Extremely delayed withdrawal process. A player from Finland complained that the casino denied his withdrawal request without providing any explanation him.
It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved.
Read more on: casinomeister. Black points: 31 15 for this casino. The account was closed without a relevant reason and all the funds were seized.
The player's account was closed without any relevant reasons. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account.
Ever since the player sent those documents for the investigation, the casino stopped responding to them. There is no further information on the case.
No reaction policy, good regulator. The account was suspended due to security reasons and all the funds were seized. The casino sent the player an email which stated that they would have liked to call them on the phone.
After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons.
The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party.
The case remains unresolved. Read more on: thepogg. Complaints on related SverigeAutomaten Casino Same management. Black points: 5 2 for this casino.
The player's winning and the deposit was confiscated without any relevant reason given from the casino.
The player, Adyrus1, had his account closed including his winning, without any reason given. When he asked the ThePOGG for help, they found out that he broke one of the very important rules.
The ThePOGG's representative spoke directly with the MGA Malta Gaming Authority regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence.
The case remains open and unresolved. Complaints on related Jackpot Casino Same management. Black points: 61 for this casino.
Delayed payment. The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter.
Black points: 56 for this casino. Player accused of having duplicate accounts. The player won some money in the casino, made a withdrawal request and sent in all documents needed.
However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter.
A representative of the forum recommended them to turn to licensing authorities. Black points: 19 9 for this casino.
Player unable to withdraw their winnings. The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked.
The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed. The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.
Complaints on related NordicBet Casino Same management. The player's account was closed without an explanation given by the casino. Jeanbahdo requested a withdrawal that was delayed due to a random investigation.
Later on, her account was closed and her deposit of SEK2, was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details.
Disputed amount: 9, kr bonus money. Black points: 55 for this casino. The player's account was closed without any relevant reason. After A-L requested a withdrawal, her request became a subject for a random investigation.
Shortly after that, her account was closed and the deposit of SEK2, was returned to her. The casino's response was that they have the right to close any account for any reason without explaining why.
The casino never responded to the complaint and it would remain unresolved. Disputed amount: 4, kr bonus money.
Black points: 50 25 for this casino. The player's account was closed without an explanation. After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away.
Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember.
Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved. Black points: 47 23 for this casino.
Player was accused of breaching casino's terms of someone else using his IP address. Gabriel accepted a bonus and after he won NOK10,, he requested a withdrawal.
He then received an email from the casino where they informed him that he breached a term of someone else using his IP address. The SuperCasino site states that it will take up to 48 hours to approve withdrawal and a further business days to process them.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here. SuperCasino use Playtech software for their download casino.
Check out our Playtech Software Review. SuperCasino does not accept players from the following countries:Malta, Portugal, Turkey, U.
Minor Outlying Islands, U. Miscellaneous Pacific Islands, U. Virgin Islands, United States. Redemption rates improve as you move up the VIP ladder. The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems.
SuperCasino have a positive reputation in the online gambling industry because they place the needs of players at the forefront of their business. As usual, I would recommend using Bitcoin or another crypto to avoid fees and get your payout sooner.
Limits have also been placed on the minimum and maximum amount of money that you can withdraw at Super Slots Casino. They are:. The processing time for each withdrawal method will vary.
Making a withdrawal at Super Slots using Bitcoin or another crypto is the quickest solution, as it can take up to 48 hours. Other methods will leave you waiting much longer.
If you want to withdraw your winnings using bank wire, it can take up to 15 days. Person to Person is a little bit more reasonable with withdrawals usually taking up to 5 days, while checks can take up to 7 days.
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